By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

Permission is granted to temporarily download one copy of the materials (information or software) on VPSBits' web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

Modify or copy the materials;

  • Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • Attempt to decompile or reverse engineer any software contained on VPSBits web site;
  • Remove any Copyright or other proprietary notations from the materials; or
  • Transfer the materials to another person or "mirror" the materials on any other server
  • This license shall automatically terminate if you violate any of these restrictions and may be terminated by VPSBits at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

    Disclaimer:

    The materials on VPSBits's web site are provided "as is". VPSBits makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, VPSBits does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

    Limitations:

    In no event shall VPSBits or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on VPSBits's Internet site, even if VPSBits or a VPSBits authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

    Services:

    All fee's paid for products and or services provided by VPSBits are non-refundable.

    Backups:

    Clients are responsible for ensuring that reliable backups of data and software are performed regularly.

    Revisions:

    The materials appearing on VPSBits's web site could include technical, typographical, or photographic errors. VPSBits does not warrant that any of the materials on its web site are accurate, complete, or current. VPSBits may make changes to the materials contained on its web site at any time without notice. VPSBits does not, however, make any commitment to update the materials.

    Links:

    VPSBits has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by VPSBits of the site. Use of any such linked web site is at the user's own risk.

    TOU Modification:

    VPSBits may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

    The General Terms and Conditions set forth herein are applicable to the use of any of the VPSBits websites including but not limited to sub-domains and directories.

    100% Uptime guarantee:

    VPSBits guarantees network availability for our public Internet network to be 100%. In the event that our network does not experience 100% network uptime in a given month, VPSBits will refund 5% of the customer's monthly service fees for those servers affected, for each 30 minutes of network downtime experienced up to 100% of the monthly service fees for those servers affected.

    This SLA does not cover (without limitation): (a) network performance to Customer's physical location or internet access point (such as a local DSL/cable modem); or (b) failures due to denial of service attacks; or (c) Emergency Maintenance.

    100% Uptime SLA:

    VPSBits's goal is to maintain 100% uptime on all of our VPS hardware nodes. In the event that a VPS hardware node does not experience 100% uptime in a given month, you are eligible for a prorated credit equal to ten times (10x) the amount of time that the VPS node was down for, up to 100% of clients's monthly service fees for the affected server.

    Any scheduled downtime of the VPS node for hardware or software maintenance will not apply towards this downtime calculation. The SLA does not apply to any software or services running inside Client's server, nor to the Client's server directly. It is only for downtime caused by issues with the hardware node itself. The SLA does not apply in any situation which the downtime was caused or could have been prevented by the Client. For example, if a VPS hardware node is down because of a filesystem check (fsck) causing a client's VPS to be offline, the SLA would apply. If a client shuts down their own VPS or misconfigures it to be offline, the SLA would not apply. If the hardware node is online and functioning properly then the SLA will not apply in any case.

    SLA Claims

    All SLA claims must be filed by opening a helpdesk ticket through our client portal within 6 hours of the incident. The helpdesk ticket must include all relevant information including server name, IP address, full description of the incident and any logs (if applicable). All SLA credits will be issued as service credits against future invoices. SLA credits can only be used on VPSBits.

    Network downtime is measured from the time the network is 100% unreachable until connectivity has been restored. Any scheduled downtime or network maintenance will not apply towards this downtime calculation. The 100% Network Uptime guarantee does not apply to any software or services running on a client's server, nor to any hardware within a client's server.

    Clients currently in arrears for services do not qualify for SLA claims. Clients participating in malicious or aggressive activities thereby causing attacks or counterattacks, do not qualify for SLA claims and shall be in violation of the AUP.